Photoshoots are catered to the needs of the client. When a reservation is made, we begin a conversation with the client around the date, setting, theme, and over-all goals and desires of the Photoshoot. Based on the duration of the session, the goal is to capture a general number of photos to choose from, which then will be processed and sent to the client. More information about Jasper Forest Photo's mission to satisfy the needs of our clients in "Company Policy" Page.

Shipped items are updated with tracking information. If you used an email in your purchase, check that email account for updates on your order.

There are situations where items can be returned, but we aim to satisfy every individual customer. If you find that your item(s) are unsatisfactory, we will begin a conversation with the goal to satisfy your experience with Jasper Forest Photo.

We have more information about Refunds on the "Shipping & Returns" and "Company Policy" page(s). In short, yes. However, Jasper Forest Photo's mission is to create a satisfactory experience and if instead of a refund, you would like to schedule a re-shoot, a conversation will be held between Jasper Forest Photo and that individual.